Production · us-west-2
Superadmin/Security/Roles

Internal roles & permissions

Granular access for support, finance, infra and external auditors. Time-box external auditors with expiration.

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RoleMembersDescriptionModules accessibleStatusLast activeAction
Platform CTOAlex DunneFull accessAll modulesActiveToday
Helpdesk L2Sandra K. · 4 othersRead-only on tenants, support toolsTenants · KYC · AuditActiveToday
Finance reviewerHannah Z. · 2 othersBilling & transactions onlyTransactions · Profitability · Plans (read)ActiveYesterday
DB / Infra engineerPriya M. · 3 othersInfra, rate limits, backup vaultSystem health · Audit · Rate limitsActiveToday
Marketing / GrowthDiego R.Coupons + churn dashboards onlyCoupons · Churn analyticsActiveMar 12
Onboarding successTessa O. · 2 othersImpersonation & KYC approvalTenants · KYC · TicketsActiveToday
Read-only auditor (SOC 2)External · expires Apr 30Read-only everythingAll (read)Time-boxedMar 10

Permission matrix

PermissionCTOHelpdeskFinanceInfraMarketingOnboardingAuditor
TenantsReadReadRead——Read+WriteRead
Suspend tenantAllow————Allow—
ImpersonateAllowAllow———Allow—
Plans (CRUD)Allow—Read———Read
TransactionsRead—Read+Refund———Read
CouponsAllow—Read—Allow—Read
API keys vaultAllow——Read———
Rate limitsAllow——Read+Write——Read
Maintenance modeAllow——Allow———
Audit log exportAllowReadReadRead—ReadRead