Knowledge hub

Field service playbooks for ambitious operators.

Tactical guides, growth case studies and product engineering deep-dives — written by founders who've run field crews and shipped SaaS to thousands of tenants.

AI Automation

How AI dispatch cuts response times by 47% for plumbing fleets

A breakdown of the dispatch heuristic FieldServo uses and the operational savings observed across 230 multi-region tenants.

EM Erin Marlow 8 min read · Mar 14
Field Scaling

From 5 crews to 50: the operational playbook

What changes in your weekly rhythm when you cross the 10× crew threshold — and the four reports you must run from day one.

JN Jordan Nyx 12 min read · Mar 09
SaaS Growth

Pricing your white-label tenants in 2025

A practical model for setting per-seat, per-crew and per-job billing that aligns to operator margins without leaving money on the table.

PK Priya Kaur 6 min read · Mar 02
Engineering

Live GPS, the boring way: WebSockets & geohash buckets

How we keep 10k concurrent technicians on the map at 1-second refresh — no Kafka, no exotic infra, just well-tuned Postgres.

TS Tomás Silva 10 min read · Feb 27
AI Automation

The invoice follow-up bot that recovered $182k in 90 days

How a polite, personality-tuned LLM bot collected more outstanding balances than three accountants combined — and how to ship it safely.

EM Erin Marlow 7 min read · Feb 21
Field Scaling

Geofencing clock-in: is it worth the friction?

The data from 1.2M shift events tells us when geofenced attendance pays off — and the segments where flat-trust scheduling wins.

JN Jordan Nyx 9 min read · Feb 14
SaaS Growth

Why your FSM should ship a Booking Widget Builder on day one

The single feature your tenants will actually demo to their customers — and the UX patterns that drive a 22% bounce-to-book uplift.

PK Priya Kaur 5 min read · Feb 08
Engineering

Multi-tenant data isolation in a Laravel FSM

The team's pragmatic take on row-level tenancy with shared infra — and the three migration mistakes that almost wrecked production.

TS Tomás Silva 14 min read · Feb 02
Field Scaling

The four reports a field service COO should run weekly

From job-margin distribution to crew utilisation heat-maps — a starter set of dashboards every operations leader should bookmark.

EM Erin Marlow 6 min read · Jan 27