1. Acceptance of terms
By creating an account, integrating with our APIs, or otherwise accessing or using FieldServo (the "Services"), you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that entity.
2. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Tenants must ensure their crews, customers, and integrations comply with these Terms. We may suspend or terminate accounts that violate these Terms or applicable law.
3. Use of the Services
You agree not to: (a) reverse engineer or attempt to extract source code beyond rights granted by your subscription or license; (b) use the Services to send unsolicited communications; (c) circumvent rate limits or other security measures; (d) upload malicious code or content that infringes third-party rights. You may use the Services in accordance with documented capacity and fair-use guidelines for your subscription tier.
4. Fees & billing
SaaS subscriptions are billed monthly or annually in advance. All fees are non-refundable except where required by law. We may change subscription pricing with at least 30 days' notice — existing terms apply through the end of your current billing cycle. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.
5. CodeCanyon license
If you purchased FieldServo source code via CodeCanyon, your use is additionally governed by Envato's Regular or Extended License (whichever you purchased). The CodeCanyon license grants you the right to deploy unlimited tenants under your own brand subject to Envato's terms; it does not grant rights to resell the source code as-is or to redistribute updates outside of your own deployments. Free updates are provided for twelve (12) months from purchase.
6. Intellectual property
FieldServo, its name, logos, source code, and documentation remain our exclusive intellectual property (or that of our licensors). You retain ownership of the data you upload. You grant us a worldwide, non-exclusive license to process your data solely as necessary to provide the Services.
7. Warranties & disclaimers
The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any defects will be corrected.
8. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages.
9. Termination
Either party may terminate a subscription at the end of its billing cycle with notice. We may suspend or terminate immediately for material breach. Upon termination, your right to access the Services ends; we will provide data export tools for at least 30 days.
10. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Delaware, except where you have a non-waivable right to bring claims in your local jurisdiction.